Lisa will teach you the vital importance of keeping accurate data in your client data base.Why having duplicated & incomplete contact details for clients spells death to your data base. You cant send that Birthday card without the right email address.
"A Grade Clients" and how important it is to engage them . Lisa will teach you all about this along with how to get them to invite their "A Grade Friends" to your salon via "Share The Love" promotions.
Why do clients move on ? Lisa explains why you need to understand why they move on and how you can keep control of who doesn't return whilst also focusing on your new clients. Understand the importance of keeping that back door firmly shut so they don't come in the front door and fly out the back! "Jogging on the spot" is bad business practice.