What is Kitomba Pay?
Kitomba Pay is an all-in-one payment solution for salons, spas and clinics that integrates with Kitomba Salon and Spa Software. Comprising two main features, Online Payments for taking deposits for online bookings and selling vouchers online, and stylish Point-of-Sale Terminals for easily accepting payments from anywhere in your salon, Kitomba Pay is designed to help you streamline the payment process for you and your team and provide an exceptional client experience.
Phase 1 of Kitomba Pay includes Online Payments and Point-of-Sale Terminals, and more functionality will be available in the future.
When will payments be made into my bank account?
Kitomba Pay provides next day net settlement for transactions, which means funds will be paid into your nominated bank account the next business day. Net settlement means the transaction fees are subtracted from the funds before they're deposited into your bank account. Funding will not take place on weekends or bank/public holidays when banks are closed. You will see all transactions in your Kitomba Pay portal in real time, and they will all be deposited into your bank account in lump sums at settlement based on the card provider (such as Visa and MasterCard).
How do I get started with Kitomba Pay?
Getting started with Kitomba Pay is easy. Simply contact us and a member of our team will be in touch to help you get started.
All you will need for the application is:
- A form of I.D, such as driver’s license or passport.
- Proof of trading address.
- Proof of bank account.
- Average transaction size and annual turnover.
How long does Kitomba Pay take to set up?
After submitting your application form it takes up to two weeks to get set up with Kitomba Pay and start taking payments.
Are there any set up fees when signing up to Kitomba Pay?
There are no set up fees to sign up to Kitomba Pay.
Which countries is Kitomba Pay available in?
Kitomba Pay is currently available to all Kitomba customers based in Australia and New Zealand. However, features will differ between countries.
How much is the terminal rental fee?
Kitomba Pay Terminal rental fee is $32.95 per month.
What is the fee for chargebacks and retrievals?
The fee for a chargeback is $25 and a retrieval is $5.
A chargeback is a return of money to a client (cardholder) of a transaction. The chargeback reverses a money transfer from the client’s bank account, line of credit, or credit card, when a transaction is disputed by the client.
A retrieval fee is charged to a merchant when an issuing bank makes a retrieval request on behalf of a cardholder.
How do I cancel Kitomba Pay?
Your Kitomba Pay contract is open-ended. To cancel Kitomba Pay please contact our support team. If you are using Kitomba Pay Online Payments you can remove Kitomba Pay as your payment gateway in Kitomba 1 and choose another payment gateway. To cancel your Kitomba Pay Terminal, contact the Kitomba support team so we can arrange the disconnection and retrieval of your terminal. You must provide a minimum of one months’ notice and will be required to pay the terminal rental fee for that month.
How do I set up Afterpay for my Kitomba Pay Terminal?
To enable Afterpay acceptance on your Kitomba Pay Terminal, you must first receive your Merchant ID (MID) from Kitomba Support. Once you have your MID, you need to submit a request with Afterpay to register with them here. The request type is "help with integration". You will need to provide your active MID to Afterpay and they will complete the set-up of your account.
You can also call Afterpay directly:
- New Zealand 0800 472 317 (11:00-19:00 NZDT)
- Australia 1300 621 603 (08:00-17:30 AEDT)
Please note: Kitomba Pay does not currently have Afterpay acceptance available for Online Payments, including online deposits and voucher sales.