1. To locate a customers loyalty balance go to the Cards tab in Kitomba, and search for the customer in the search box
2. Click on the customer's name to load their customer card on the right hand side
3. Click on the Account tab in the Customer card
The customer's Kitomba Dollar balance - if they have one - will display
Loyalty points in K1
Loyal clients are a vital part of growing a successful business! You can see your clients loyalty amounts and the expiry dates in Kitomba One and your customer can see this in Online Booking:
If you don’t want your clients to see their loyalty balance and expiry date in Online Booking, you can deselect this option in your settings.
We weren’t able to roll Kitomba One Loyalty out to all of our customers last year. If you didn’t receive it, we’re finalising the details to activate Loyalty for you in May. So look out for our emails and social media updates next month!
Is there a way we can email out statements to our clients? This would be an awesome way to give them a nudge if we hadn't seen them for a while.
The best way to do this is to use the K1 - Mailchimp Integration to create email campaigns for customers who have loyalty that is due to expire soon.
You could create a campaign for clients who have loyalty due to expire over a certain period of time, if they have a minimum number of points to redeem you might want to add an additional filter for loyalty balance. (This would avoid emailing customers who only have a few points and wouldn't be able to do anything with them).
Once you have sent your campaign to mailchimp, you are able to add your loyalty points balance to the email template in the form of a merge tag.
This will automatically get converted into the customer's loyalty balance as it was when they sent the details across to MailChimp.
If you need further help with this please contact our support desk.
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