At the end of each day, print the Client History’s for each stylist / therapist for the next day’s appointments.
- Ensure team members have a clipboard or folder to hold their Client History’s for the day.
- At the start of each day, have a ‘Star-gazing’ meeting for 10-15 mins before work, where team members highlight the star they want to upsell for each client.
- At the end of the day get team members to tally how many stars they have gathered that day and stick the stars on the Super-Star Chart.
There are lots of incentives you can build around Star Clients and the Star Client report.
Here are some ideas:
- Pay a bonus to your staff member for every Star gathered.
- Run a weekly / monthly incentive for the team member who gathers the most stars.
- Give a prize to the team member with the most 5-Star Clients.