If you choose, you can collect deposits when your clients book online.
How it works
Setup: In your Online Booking settings, choose the deposit amount needed to book an appointment online. This can be a percentage of the service cost (e.g. 20%), a set amount (e.g. $20) or the full cost of the service.
Watch the video below to see how to set up Online Booking Deposits.
Note: If you choose to take a deposit for online bookings, it’s a good idea to update your cancellation policy so that your clients know what happens to the deposit if they cancel their appointment.
You can choose if you would like to allow customised deposit amounts for particular services and packages. If you select Yes, all bookings will still use your default deposit setting unless the package or service being booked has had a customised deposit set up.
To customise the deposit setting for a package, go to the Packages page and find the one you want to customise.
Select Yes to create a customised deposit setting and choose the setting you’d like to apply to this package. Click Save changes to apply the change.
To customise the deposit setting for a service go to the Services page and find the one you want to customise. Check the box to create a customised deposit setting, choose the setting you’d like to apply to this service. Click Save at the bottom of the page to apply the change.
Client Booking: When your clients make an appointment via Online Booking they’ll be asked to pay a deposit with their credit card or PayPal account to secure their booking.
Note: If you collect a deposit for Online Bookings, your clients will not be able to reschedule and cancel their appointments via Online Booking. You are still able to reschedule and cancel any bookings using Kitomba.
At your business: When the client finishes their appointment and comes to pay, the system automatically applies the deposit so they only need to pay you the remaining balance.
Cancelled & no-show appointments: If your client cancels or fails to show up for their appointment you have the option to keep or refund their deposit, depending on your preference and the terms set out in your cancellation policy.