Using cancellation fees for Online bookings

Online cancellation fees allow you to charge a client if they miss an appointment or cancel outside of your cancellation policy, so you don’t lose out on revenue. Clients can securely save their payment information when making an online booking and have the option to save their card to secure future bookings, making the process seamless and easy every time.

To set up cancellation fees in Kitomba 1

1. Go to Settings in Kitomba 1.

2. Select Online Booking & Online Voucher Sales, and then Cancellations and deposits.

3. Enter your cancellation policy in the text area, ensuring you clearly state the notice period after which a cancellation fee would apply and the amount they will be charged. This will be shown to clients when they make a booking online. 

 

4. Choose your cancellation or reschedule notice period. This sets how far in advance a client can cancel or reschedule a booking. 
 
Note: If you allow clients to cancel/reschedule their appointments on your online booking site, this option will become disabled when this time has passed.
 

5. Select whether a percentage of the appointment, a fixed amount or the full payment will be charged. 

6. Enter the amount of your cancellation fee and click Save.

Client booking: Clients will be required to secure the booking by entering their card details. They will also have the option to save this card for future use, so they don’t need to enter their card details every time they make a booking online.

At the business: First, select the appointment that you need to charge a cancellation fee for in Kitomba 1. Then, change the status to either Cancelled or No-show. This will prompt the staff member to decide whether they charge the cancellation fee.

To learn more, see the support guide: Charge a fee for a cancelled or no-show appointment.