Reconcile your cash drawer in Kitomba 1

This guide will take you through how to reconcile your cash drawer in Kitomba 1, and what to check if it doesn’t balance.

The cash drawer reconciliation in Kitomba 1 streamlines this task, making it faster and more efficient. Regularly reconciling your cash drawer helps identify discrepancies between the amount of payments you are taking and the sales recorded, ensuring there are no errors in transactions or data entry. It is best practice to reconcile the cash drawer at the end of every day.

Who can reconcile the cash drawer?

The ability to reconcile the cash drawer defaults to Advanced users and above – unless you manually change this. You can easily enable this for any or all other access level by selecting the tick box under the additional permission levels next to Cash drawer reconciliation.

View our support guide to learn how to edit permissions for access levels. 

Reconcile the cash drawer

1. Log into Kitomba 1 and select the Sales tab.

2. Select the Cash drawer reconciliation tab.

3. Select the date of the reconciliation you want to balance by either selecting the date from the list or selecting the Balance button.

4. Enter your Starting float. This will appear automatically if you have entered Tomorrow’s float from the previous day. 

5. Enter the total amount of cash, Eftpos, vouchers and any other payment types that have been taken in the Actual column. The Expected column shows what Kitomba has calculated you should have based on sales made for that date.

6. Enter Tomorrow’s float and select Finalise.

If the cash drawer has not balanced, it will highlight the difference in red in the Difference column.

When the cash drawer does not balance

If the cash drawer does not balance, you can try the following:

• Re-count all your cash and make sure the starting float is included in the cash total.
• Check you have entered Petty cash correctly.
• Check all appointments have been invoiced.
• Run the Payments received report and match up each transaction to the Eftpos receipt. Check the following:
  • Does the receipt total match what was charged on the invoice in Kitomba?
  • Does the date on the receipt match the reconciliation date?
  • Has the transaction been accepted?
  • Is there a Kitomba invoice for each receipt?

If you have found an invoice that needs to be changed, follow the instructions in this support guide to locate and edit the invoice.

Reopen the cash drawer reconciliation

Once the edits have been made, a message will be displayed next to the reconciliation indicating that changes have been made since it was reconciled.

Select the Review button, then the Reopen button, and the Expected value will update. Select the Finalise button again and it should balance.

That's an overview of how to reconcile your cash drawer in Kitomba 1. View our support guides to learn more or get in touch with us.