Create a Credit Note in Kitomba

Credit notes should be used when a customer returns a product or wants a refund for a service.   

When you raise a credit note you will have the option to give the customer a cash or Eft/POS refund, or a credit to the customer's account, or a mixture of refund and account credit.

Do not use a Credit Note for a deposit on a Future Appointment - use Payment.

Go to the Cards tab and select Manage Clients

Search and Select your Customer

Click C for Credit note

Enter items that are to be credited

Select Payment Type or Credit to Account 

The Kitomba default for a Credit Note is a Cash Refund, i.e. "Change", as in the example below.  If this is not what is happening, you can select a Payment type or click on the button to Credit to [the customer's] Account. 

If you are entering a Payment type be sure to enter the Amount as a negative.  In the example below you can see that $60 has been refunded to the customer's Eft-Pos account and $7.95 has been credited to their account: