Create a text campaign in Kitomba 1

Sending a text campaign is a powerful and efficient way to reach your clients directly. It helps boost bookings, promote special offers, and keep your business top of mind. Plus, with the flexibility to create and send campaigns anytime, from anywhere, and on any device, it’s a fast and convenient marketing tool that fits into your schedule — no matter how busy you are.

To create and schedule the campaign

1. Log into Kitomba 1 and select the Marketing tab.

2. Select Text campaigns.

3. Select Create a text campaign.

4. Choose who you are sending the campaign to. You can select All Clients or Create a list using the customisable filters that appear once this option is selected. If you have multiple locations, you’ll be prompted to choose which location you want to send your text message to. Select Generate client list when you’re done.

5. You will be shown the number of clients your campaign will be sent to. Clients must have a mobile number and agree to accept marketing messages. Compose your message in the Message Content box. You can personalize your message by inserting the client’s first name using the Client’s first name parameter below. Remember to include your business name in the template, you can do this easily by clicking the Business name parameter below.

6. Select the date and time you want to send the campaign. You can select Send test message to preview the template by sending it to yourself. This is a great way to check that everything looks right. Select Review campaign to proceed with sending.

7. Review the campaign details and ensure you're happy with the content and cost. If you're ready to proceed, type Confirm in the text box and click Schedule to send your campaign.

The campaign will schedule to send in 60 minutes.

If the campaign takes a while to generate you will receive a Notify me option. This means you will receive either a pop up on screen or an email notifying you when it is ready. You do not need to wait until it generates. 

7. Once you have scheduled your campaign, you will be taken to the confirmation screen. From here, you can choose to Create another campaign, or Download summary of your campaign as a CSV file. Select Back to text campaigns to view past campaigns.

To cancel a scheduled campaign

If you’ve scheduled a campaign, you have up to 45 minutes from the time it was created to delete it. 

1. Select View details on the campaign you want to cancel— it will be marked as Scheduled instead of Sent.

2. Select the Cancel campaign button.

Please note:

1. If you want to include your Online Booking link in the message, you may want to shorten the URL using a link shortener like bitly.com.

2. If your messages are on hold, you will be unable to create text campaigns. Please contact our support team to enable your messages.

3. It’s a New Zealand Telecommunications industry requirement to inform message recipients that charges will apply when they reply to these messages. Please note, these charges are collected by the messaging service provider and not by Kitomba.

4. Replies can be viewed in your Inbox tab.