How to Enable Fully Booked for your Salon

This guide shows you how to enable Fully Booked for your business so it can automatically fill empty appointment slots when a client cancels or a gap appears in your calendar.

Enabling Fully Booked

1. Open Kitomba 1 and select Settings located toward the top right corner on your screen.
   
   
    

2. From the Settings options on the left, Select Online Bookings & Online Voucher Sales.
   
   
    

3. You can then Select Fully Booked from the options that show, this will bring up the Fully Booked settings.
   
   
    

4. Review the Prerequisites section. You must have Kitomba Pay and Online Bookings.
   Active to enable Fully Booked.
   
   
    

5. Click Enable to turn on Fully Booked.
   Once you accept the success fee billing you will be able to Enable Fully Booked with one simple click.
   
   

   

   

    

6. Set the Minimum lead time.
   Fully Booked works best when your lead time is set to 15 minutes or less. 
   *A lead time is how far in advance of an appointment's start time an SMS can be sent to a client about the empty slot. For example, a 15-minute lead time means Fully Booked won't text a client about a gap that starts in less than 15 minutes.
   
   
    

7. In the SMS message preview section, you can preview the auto generated message sent out to your clients.
   * The SMS template has already been written for the best chance of a spot being filled and is therefore not editable.
   
   
    

8. Make sure to Save Changes once your settings have been completed, which is located at the bottom of the page.
    

   
   
   Fully Booked is now active for your salon.
   The system will begin monitoring your appointment book for no-shows, late cancellations and empty gaps, and reach out to the right clients to fill those spots. You’ll start seeing new Fully Booked appointments appearing in your calendar!
    

Things to note

Fully Booked is available on all Pay Plans (Lite, Grow, Pro)

You will need to have Admin access in Kitomba 1 in order to proceed.

You will need to have Kitomba Pay active for your salon. 
Kitomba Pay is required to take upfront payment when a client confirms a booking.
Contact our team to get set up with Kitomba Pay.

You must have your Kitomba Online Booking site enabled. 
Learn more Setting up Online Booking – Kitomba Online Support
Fully Booked uses your Online Bookings link as part of the client booking flow.

Troubleshooting

The enable toggle is greyed out and I can't click it
One or both prerequisites (Kitomba Pay, Online Bookings) may not be active. Check the status cards at the top of the Fully Booked settings screen.

I can't find Fully Booked in my Settings menu
Fully Booked is being rolled out over the coming weeks and may not be available for your account yet.

Related Guides

Receiving a Fully Booked Booking in Kitomba 1 (add LINK to Guide 2)

What happens when a client receives a Fully Booked SMS (add LINK to Guide 3)

Reading the Fully Booked ROI Dashboard (add link to the Guide 4)