Understanding your Fully Booked ROI Dashboard

This guide shows you where to find your Fully Booked ROI Dashboard and how to read each part of it, so you can see the value Fully Booked is adding to your business.

Understanding you ROI Dashboard

1. If you are in the Fully Booked Settings, in Kitomba 1, you can simply get to your Fully Booked ROI Dashboard by simply clicking on the View dashboard shortcut located toward the top of your screen.
   

                                                                                 OR
   
   Select Manage located at the top of the screen in Kitomba 1, then select ROI Dashboard from the dropdown options
   
   
   
   These options will open your Fully Booked ROI dashboard and will give you a snapshot of how the feature is performing for your business.

    

2. At the top, you'll see four summary cards:
   Revenue recovered reflects the total value of appointments filled
   Appointments recovered reflects how many bookings were saved
   Proactive fills show the number of bookings made from fully booked proactively scanning for future gaps and filling them
   Net benefit reflects your revenue recovered less the pending Fully Booked fee
   
   
    

3. The Recovery funnel shows how many clients were contacted about an opening compared to how many of those turned into a recovered booking, giving you a sense of your conversion rate.
   
   
    

4. The Recovered bookings card breaks down your recovered slots by reason, whether that's a cancellation, a no-show, or a proactive fill, with the count and percentage for each.
   
   Together, these give you a clear picture of the value Fully Booked is adding to your business: recovered revenue, recovered appointments, and where those recoveries are coming from.
    

5. You will be able to track your performance for the Week, Month or Year by simply switching views here