To confirm or cancel appointments you go to the messages tab. The appointment Confirm screen has options to manage your messages on the left and a list of Appointments booked for the date(s) you selected on the right.
In the left column you can:
- select the dates you require from the date range buttons.
- choose to show only Unconfirmed Appointments, only Cancelled Appointments or only Confirmed Appointments or all appointments.
- Hide Appointments based on the confirmation method. When the square is highlighted, and the picture is coloured, you can see them.
If you click on the picture a second time, so the picture becomes grey, Appointments with that type of confirmation message will be hidden from view.
When you select a name from the list the appointment details will appear along with the message in the bottom pane.
If the customer sends a reply txt with the correct message words the appointment will confirm automatically. Any additional txt the customer send will appear in the Calendar tab.
Change Appointment status
You can change the Status of this Client’s Appointment with the Status Icons.
Right click on the customer you want to update and a drop down list appears Select the option from the list.