Re-booking is one of the most important tasks you can do for your business. A good aiming mark is to be consistently re-booking 75% + of your customers.
If we look at the cost of not rebooking your clients e.g.
Stylist seeing 8 clients per day, working a 5 day week and rebooking at 30% =
- 2.4 clients secured, 5.6 unsecured - every day
- with an average client spend of $100 and a cycle of 6 weekly appointments
- instead of seeing them 8 times a year, it will become 6
This totals a potential $33,600 per annum of missed income per Stylist.
Watch the video to see how easy it is to Re-book an appointment from the calendar
Re-book an Appointment
Right-click on an existing appointment for the customer.
Select Rebook Appointment from the menu that appears.
You will be asked to confirm you want to rebook this Client. Select Rebook.
You will see an arrow with a box that says RB (Re-book).
Use this arrow to select the next appointment's date, time and staff person. Double click on the desired appointment slot.
The Edit Appointment window will appear.
The same appointment services will show.
Make any changes required to the services and click Save.
You have now made another appointment for your customer.